At Vital Vault, customer satisfaction is our priority. If you’re not happy with your purchase, we’re here to help.

Returns

You can return an item within 30 days of receiving it for a refund or exchange. The product must be in its original condition, unused, and in its original packaging.

Refunds

Once we receive your return, we will inspect it and notify you if your refund is approved. Approved refunds will be processed within 5-7 business days using your original payment method.

Return Shipping Costs

If you receive a faulty or incorrect item, we will cover the return shipping costs. For all other returns, return shipping is the customer’s responsibility.

Exchanges

For exchanges, contact us at info@vitalvaultstore.online with the details of the new product you would like to receive. Exchanges depend on stock availability.